Lune24 Responsible Gaming — Play Smart, Play Safe
Lune24 believes online entertainment should stay fun and never interfere with your daily life. This page provides guidance, self-control tools, and support resources to help keep your gaming experience healthy and in check.
If you or someone you know needs help, do not hesitate to seek professional support.
- Play for fun, not for income
- Set your limits before you play
- Don't chase your losses
- Take regular breaks
- Get help when you need it
Lune24's Commitment to Healthy Gaming
Lune24 takes social responsibility seriously. We believe every user deserves to enjoy entertainment in a safe and controlled environment. Our platform is designed not only to deliver an enjoyable gaming experience, but also to protect the long-term wellbeing of our users.
Online gaming should be a form of entertainment and recreation — much like watching a movie or playing a sport. It is not a way to generate income, resolve financial problems, or escape emotional stress. When gaming starts affecting other areas of your life such as finances, relationships, or work, it is time to seek help.
We at lune24 are committed to providing the tools and information every user needs to make smart, responsible gaming decisions.
Recognise the Signs of At-Risk Behaviour
Identifying early warning signs is the first step toward getting help. Here are some signs to watch out for:
- Borrowing money to gamble
- Using money meant for basic necessities to play
- Hiding gambling expenses
- Frequently chasing losses
- Spending more time than planned
- Unable to cut back or stop playing
- Feeling restless when not playing
- Gaming interfering with work or responsibilities
- Neglecting family and friends
- Lying about gambling habits
- Feeling stressed, guilty, or anxious because of gaming
- Using gaming as an escape from problems
Set Time and Budget Limits Before You Play
One of the best ways to ensure a healthy gaming experience is to set clear limits before you start. These decisions are much easier to make with a clear head before a session than in the middle of one.
Budget Limits
Decide on an amount in MYR (RM) that you are comfortable losing without affecting your daily needs, bills, or savings. Money used for gaming should be discretionary funds, not money needed for everyday expenses. Once that limit is reached, stop playing even if you feel lucky.
Time Limit
Set a time limit for each session and stick to it. Use an alarm or reminder on your phone to help. Avoid playing late at night or when you are feeling stressed or emotionally unstable, as these conditions can cloud your judgement.
Available Self-Control Tools
Lune24 offers several self-exclusion and control tools to help users manage their gaming experience more effectively. We encourage all users to make proactive use of these features.
You can contact our support team to set daily, weekly, or monthly deposit limits in RM for your account. These limits help you manage how much you spend on gaming and prevent overspending.
If you feel you need a short break, you can request a temporary cooling-off period from the platform. During this time, you will not be able to access your account to play. This is a good option when you feel you need to step back and reassess your gaming habits.
For those who need a stronger measure, self-exclusion allows you to close access to your account for an extended period. This is a serious decision and we will honour it fully. Contact us at [email protected] for more information.
Minor Protection
Lune24 strictly prohibits anyone under the age of 18 from registering or using our platform. Our registration process requires age verification, and we reserve the right to request proof of identity at any time to confirm a user's eligibility.
For parents and guardians, we strongly recommend the following steps to protect children and teenagers:
- Keep device and online account passwords safe and out of reach of children.
- Use parental control software on devices shared with children.
- Have an open and honest conversation with your children about the risks of online gambling.
- Monitor your children's online activity in ways that are appropriate for their age.
If you suspect that a minor is using the lune24 platform, please contact us immediately so that appropriate action can be taken.
Seek Professional Help When Needed
Recognising that you need help is a sign of strength, not weakness. If you feel that gaming is taking control of your life rather than the other way around, it is important to seek support from a qualified professional.
Malaysia has a number of resources available to help individuals dealing with gambling problems. We encourage you to reach out to a mental health professional or counsellor experienced in addiction issues. Speaking with someone you trust, such as a family member or close friend, can also be a meaningful first step.
Remember, seeking help early is always much easier than waiting until things get worse. lune24 is committed to supporting our users' wellbeing beyond the platform.
To apply for self-exclusion or to find out more about responsible gaming:
Email: [email protected]
We handle every request with full confidentiality and care.
Gaming should only make up a small part of your overall life. Make sure you:
- Spend quality time with family and friends
- Keep up hobbies and other offline activities
- Look after your physical and mental health
- Prioritise work and financial responsibilities
- Adequate sleep and proper nutrition
Check our FAQ section for answers to common questions about responsible gaming.
FAQ