Lune24 Privacy Policy — Protection of Malaysian User Data
Your privacy is our priority. This policy explains in detail how lune24 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Last updated: 2026
- • Information Collected
- • Purpose of Data Use
- • Cookies & Tracking
- • Storage & Security
- • Third-Party Sharing
- • User Rights & Contact Us
Information We Collect
When you register and use the lune24 platform, we collect several categories of information necessary to provide our services safely and efficiently. All data collection is carried out transparently and only for the purposes stated in this policy.
Account Information
This includes your full name, date of birth, email address, phone number, and identification details required during registration and account verification. This information is used to verify your identity and confirm that you meet the minimum age requirements to use the platform.
Device & Browser Information
We automatically collect technical data such as device type, operating system, browser version, IP address, screen resolution, and technical performance data. This information helps us optimise the user experience across different devices, particularly for mobile users in Malaysia.
Payment Information
To process transactions in MYR (RM), we collect the necessary details related to your payment method, such as your bank account number or digital wallet information like TNG eWallet. Full card numbers are never stored on our servers, and all payment processing is handled through secure financial service providers.
How Your Data Is Used
To create, verify, and manage user accounts; process registrations; and ensure login security. This data is also used to prevent fraud and unauthorised access.
To securely process deposits, withdrawals, and all financial transactions in RM. Transaction records are retained for account purposes and compliance with applicable legal requirements.
Usage and technical data are analysed to enhance platform performance, improve the mobile user experience, and develop new features that are more relevant to Malaysian users.
To send you important account-related notifications such as transaction confirmations, security alerts, and service updates. We do not send marketing messages without your consent.
To comply with applicable legal requirements in Malaysia, detect fraudulent activity, prevent money laundering, and ensure the safety of all users on the lune24 platform.
Cookies & Tracking Technologies
Lune24 uses cookies and similar tracking technologies to enhance platform functionality and improve the user experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as staying logged in, maintaining sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Collects data on how users interact with the platform to help us improve the overall user experience.
- Preference Cookies: Saves user settings such as preferred language and display preferences to deliver a more personalised experience.
- Analytics Cookies: Helps us understand platform usage patterns in aggregate, anonymised form for service improvement purposes.
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the lune24 platform.
Data Storage, Security & Sharing
Data Storage & Security
All user personal data is stored on secure servers with SSL encryption. lune24 applies strict technical and administrative security measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
Your data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required under applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.
Third-Party Sharing
Lune24 does not sell or rent your personal information to third parties for marketing purposes. However, we may share data with the following parties under limited circumstances:
- Approved payment service providers for processing RM transactions
- Technical service providers that support the operation of the platform
- Regulatory authorities or law enforcement agencies where required by law
- Other parties with your explicit consent
All third parties that receive data are bound by strict confidentiality agreements and are not permitted to use it for any purpose other than the specified services.
As a lune24 user, you have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Rectification: You may request that we correct any information that is inaccurate or out of date.
- Erasure: Under certain circumstances, you may request that we delete your personal data, subject to applicable legal requirements.
- Restriction of Processing: You may request that we restrict how we process your data under certain circumstances.
- Object: You have the right to object to the processing of your data for certain purposes.
Lune24 reserves the right to update this privacy policy at any time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
How to Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy or how lune24 handles your personal data, please reach out to our team through the available channels.
We are committed to responding to all privacy-related enquiries within a reasonable timeframe. For requests that require identity verification before processing, we may ask you to provide additional information to ensure the security of your account.
You may also refer to our FAQ section for answers to the most frequently asked questions about privacy, account security, and data management on the lune24 platform.
Email: [email protected]
We will respond within 3 business days.
Your Data Is Safe with lune24
We are committed to protecting your privacy at every stage of your platform experience. Register or log in with confidence, knowing your information is handled responsibly.